Our Warranty PolicyUpdated 4 months ago
Here at Riff Raff Baby your sound box is covered by a generous 12-month warranty from date of purchase.
If your Sound Box is deemed faulty via a successful claim, you will be issued a Sound Box only Replacement not a Full Sleep Toy.
The exceptions to this warranty are:
Sound Box Warranty-
- Damage to the sound box inflicted through dropping or throwing.
- Battery care is the duty and responsibility of the customer. This includes removing batteries from electronics when they are not in use to avoid ageing, leaking and causing corrosion.
- Any alterations made to your sound box by yourself, such as complete dismantling or opening the middle section to attempt fixes yourself, VOIDS your warranty.
Only toys purchased directly through this site are eligible for warranty. There are no authorised resellers. Toys purchased from another source or second hand are not covered by our warranty.
If your little one has loved their Riff Raff Soother to the extreme and exceeded the 12-month warranty, click here to purchase just the items or spare parts you require.
To submit a warranty claim-
To submit a claim we require 2 components.
- Order number, full name or email of the person who purchased.
- Evidence through imagery or video
Photos
A claim on the sound box that can show fault through photo evidence, must include 2 clear images showing the fault clearly.
Video
A claim on a sound box fault to do with sound or complete failure (no sound at all) must include a video with these requirements :
- Have your battery case off and old batteries removed
- Show Fresh Fresh batteries inserted- We MUST see the pack or container they come out of please.
- Sound Box completely viable and removed from the toy.
- Play your sound box till the fault occurs. Please do not screw your case back on in the video
- No more than 30 seconds in length. Have your pack of batteries open ready to show fresh ones coming out the pack/charger.
Video tips
Prop your phone on bench against something to record so both your hands are free.
We MUST see the pack of batteries/charger in your video please.
Have the back of the sound box already unscrewed before starting the process.
If your video ticks all the guidelines above, click here to submit your claim.
By submitting this claim, you are not automatically granted a replacement. Our team will assess the issue and respond accordingly.
Upon approval and to action your replacement, we require clear image of both wires of your sound box cut.
Our Customer Experience Team are always here to help.